Refund & Cancellation Policy

Last updated: 1 March 2026

This Refund and Cancellation Policy applies to all services provided by Rise Nebula through the delegatIQ platform. Please read this policy carefully before making a payment.

1. Service Model

delegatIQ operates as a managed event platform. Our services are engaged on a per-event basis, with full payment required upfront before event operations begin. Each engagement includes platform access, event setup, guest management, and operational support as agreed in the service scope.

2. Cancellation Process

To cancel your engagement with delegatIQ:

• Send a written cancellation request to info@delegatiq.com.
• Include your company name, event name, and the reason for cancellation.
• Cancellation requests are acknowledged within 24 hours.
• The effective date of cancellation is the date we receive your written request.

3. Refund Eligibility

Refund eligibility depends on the stage of event execution at the time of cancellation:

3.1 Full Refund (100%)

You are eligible for a full refund if:

• Cancellation is requested within 48 hours of payment, AND
• No event setup work has been initiated (guest data has not been uploaded, no invitations have been sent).

3.2 Partial Refund (50%)

You are eligible for a 50% refund if:

• Cancellation is requested after setup has begun but before invitations are sent to guests.
• The deducted amount covers the setup and configuration work already completed.

3.3 No Refund

No refund will be provided if:

• Guest invitations have already been sent.
• The event has commenced or been executed.
• The client has violated the Terms & Conditions.

4. Non-Refundable Items

The following are non-refundable under all circumstances:

• Setup and configuration fees for completed work.
• Third-party service costs already incurred (WhatsApp messaging credits, email delivery costs).
• Customization and branding work completed for the event.
• Costs for events that have been fully or partially executed.

5. Refund Process

• Approved refunds are processed within 7 to 10 business days from the date of approval.
• Refunds are issued to the original payment method used at the time of purchase.
• The actual credit to your bank account may take an additional 5-7 business days depending on your bank.
• GST paid on the original invoice will be adjusted proportionally in the refund. A credit note will be issued as per GST regulations.

6. Event Postponement

If your event is postponed (not cancelled):

• Your payment and setup remain valid for the rescheduled date.
• No additional charges apply if the event is rescheduled within 90 days of the original date.
• If rescheduled beyond 90 days, a nominal re-activation fee may apply to cover additional operational costs.
• If the event is ultimately cancelled after postponement, the standard cancellation and refund terms above apply based on the stage of execution at the time of cancellation.

7. Force Majeure

In the event of cancellation due to circumstances beyond either party's control (natural disasters, government restrictions, pandemics, or other force majeure events):

• We will work with you to reschedule the event at no additional charge.
• If rescheduling is not possible, a refund will be issued minus any costs already incurred for executed work and third-party services.

8. Disputes

If you disagree with a refund decision:

• Contact us at info@delegatiq.com with details of your concern.
• We will review your case and respond within 5 business days.
• If the dispute remains unresolved, it will be handled as per the dispute resolution process in our Terms & Conditions.

9. Contact

For refund or cancellation requests, contact us at:

Email: info@delegatiq.com
Phone: +91 77588 86353